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Frequently Asked Questions
Explore our FAQs to get more information about the terms and conditions of our trips, activities, bookings, and cancellation and refund policies
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Frequently asked questions
How can I book a trip or an activity?
How do I confirm that my trip or activity has been booked?
How do I secure my spot on a trip or an activity?
How can I pay for my booking?
How long do I have to pay for my booking?
Can I cancel or change my trip or my activities?
How can I get my refund?
How do I get information about the itinerary?
What is the flight schedule to and from Kiruna?
When do I get my flight tickets to Kiruna?
Is travel insurance required?
What are the passport/visa requirements?
What essential documents do I need to take with me?
Are there any age restrictions on the trips?
Is there anything I should consider before booking activities?
Are the trips physically demanding?
How much luggage can I bring?
What should I remember to pack for my trip to Swedish Lapland?
What should I remember to pack for my trip to Norway?
What kind of clothes should I bring to the Swedish Lapland trip?
What kind of clothes should I bring to the Norway trip?
How cold can it be in Swedish Lapland? How can I keep warm?
If my clothes are not warm enough, can I rent warm clothes at the camp?
What kind of transportation is used for the trips?
What is the accommodation like?
What kind of bed linen is available in the accommodation? Do I need to bring my own?
What kind of electricity is available? Do I need an adapter?
Can I do laundry during the trip?
Do I have to clean the cabin in Camp Alta or the fjords?
Should I bring my own food? Is there a place to cook?
Do I need to bring a driver's license to participate in the snowmobile tour?
What happens if I am late to an activity?
What can I do in my free time during the trip?
What is the currency in Sweden and Norway? Can I use my credit card during my trip?
How can I file a complaint or get help if issues come up?
